Refund and Returns Policy

1. Return Period & Eligibility

This Refund and Returns Policy applies to purchases made through zolvune.com. Customers may request a return within 30 days from the date the order is delivered, based on the delivery date recorded by the applicable shipping carrier.

To qualify for a return, the request must be submitted within the applicable 30-day period and the product must satisfy the return conditions described below. Return requests submitted after this period may not be accepted unless a longer period or other remedy is required by applicable consumer law.

We recommend checking your textile products soon after delivery. If your order contains an item that is damaged, defective, missing, or different from what you ordered, please contact us within 48 hours of delivery, consistent with our Shipping Policy.

2. Return Conditions for Home Textiles

Returned home textile products must remain in their original, unused, unwashed, unaltered, clean, and resalable condition. Customers may reasonably inspect a product after delivery, including checking its appearance, texture, size, or construction, provided the product is not used beyond what is reasonably necessary for inspection.

Where supplied, original labels, tags, packaging, inserts, accessories, removable components, ties, covers, and other included parts should remain intact and be returned together with the product. Returned textiles must not show signs of washing, extended use, sleeping use, staining, spills, body oils, makeup, perfume, smoke, pet hair, strong odors, alteration, damage, or other conditions that would materially affect their original condition.

Products supplied as coordinated sets should normally be returned as a complete set. Bedding, pillow-related textiles, blankets, bedcovers, table textiles, and similar products that have been extensively used, washed, damaged after delivery, or otherwise altered from their original condition may not qualify for return where permitted by applicable law.

If a product is specifically identified as custom-made or personalized, it may not be eligible for return or exchange unless there is a verified product-quality issue or applicable law requires otherwise.

3. Return Request & Authorization Process

Before returning any product, please contact us through service@zolvune.com to request return authorization. Include your order number, the product you wish to return, the reason for the return, and any relevant photographs where applicable.

When a request relates to a damaged, defective, incomplete, or incorrect product, we may ask for clear photographs showing the textile product, its packaging, and the shipping label or waybill. This information helps us verify the issue and maintain accurate order and fulfillment records.

Once the return request has been reviewed and approved, we will provide the appropriate return instructions and authorized return address. Do not send a return to an address shown on the original parcel, shipping label, or invoice unless we specifically confirm that address for the return. Products returned without authorization or sent to an incorrect location may be refused or may experience significant processing delays.

Please keep your return authorization information, shipping receipt, and tracking details until the return and any applicable refund have been fully completed.

4. Return Shipping Costs & Responsibility

If an eligible product is returned because the customer changed their mind, selected the wrong product, size, color, or style, or otherwise no longer wishes to keep the item, the customer is responsible for the return shipping cost.

If a return is required because of a verified manufacturing defect, transit damage, incorrect product, or another confirmed error attributable to ZOLVUNE, LLC, we will be responsible for the reasonable return shipping cost or provide an appropriate return arrangement.

For international customer-preference returns, return postage, customs documentation, duties, taxes, brokerage charges, and other costs connected with sending the product back are generally the customer's responsibility unless applicable law requires otherwise.

We recommend using a trackable shipping service and keeping proof of shipment. Where a customer arranges the return shipment, responsibility for the parcel remains with the customer until the package is confirmed as received at the authorized return location. A refund cannot be completed for a return that cannot reasonably be verified as received.

5. Return Inspection & Refund Approval

After an authorized return reaches the designated return location, it will be reviewed to confirm that the product corresponds with the original order and satisfies the applicable return requirements. Inspection may include checking the textile's condition, packaging, labels, included components, cleanliness, signs of washing or use, stains, odors, alterations, damage, and other relevant factors.

If the returned product meets the requirements of this policy, the return will be approved and the refund process will begin. A refund may be refused or adjusted where permitted by applicable law if the returned product is materially different from the product originally supplied, is missing required components, has been washed or substantially used, has been damaged after delivery, or otherwise does not meet the stated return conditions.

We maintain relevant order, payment, shipping, delivery, communication, return authorization, return tracking, inspection, and refund records. Where reasonably necessary, these records may be used to confirm a transaction, investigate a return, or respond to a payment dispute or chargeback submitted through Stripe, PayPal, a card issuer, or another payment provider.

6. Refund Method & Refund Timing

After an eligible return has been received, inspected, and approved, the applicable refund will be issued to the original payment method used for the order. We do not normally issue refunds to a different card, bank account, digital wallet, or payment account.

Approved refunds will be processed so that the refund is issued within 7 business days following approval of the returned product. Refunds are submitted through the original payment channel, including Stripe, PayPal, or the applicable payment provider.

After we submit the refund, your bank, card issuer, or payment provider may require additional time before the transaction appears on your account. Where available, payment-processor records may be used to confirm that a refund has been successfully initiated.

Original shipping charges are generally non-refundable when a return is made for customer-preference reasons. Where the return results from a verified product defect, transit damage, incorrect product, or another confirmed error attributable to us, applicable original shipping charges may also be refunded where appropriate.

7. Damaged, Defective, Incorrect or Missing Items

If a textile product arrives damaged, defective, incomplete, or different from the item ordered, please contact us through service@zolvune.com within 48 hours after delivery. Prompt reporting helps us review the condition of the product and, where necessary, provide information to the applicable carrier or payment provider.

Please provide your order number, a description of the issue, clear photographs of the affected product, photographs of the packaging, and a clear photograph of the shipping label or waybill. Keep the product and all original packaging while the matter is being reviewed.

After the issue has been verified, we may provide an appropriate resolution depending on the circumstances, including a return, replacement where available, or refund. Please do not wash, use, alter, repair, dispose of, or return a damaged or incorrect product before receiving instructions from us, as doing so may make it more difficult to verify the original condition of the item.

8. Cancellations, Payment Disputes & Return Records

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been dispatched. After a parcel has been transferred to the shipping carrier, the order can no longer normally be cancelled and any eligible product must instead follow the applicable return procedure after delivery.

If you believe that a payment was unauthorized, duplicated, incorrectly charged, or that an approved refund has not been properly processed, please contact us first through service@zolvune.com so that we can review the transaction and attempt to resolve the matter.

If a payment dispute or chargeback is submitted through Stripe, PayPal, a bank, card issuer, or another payment provider, we may provide relevant transaction records to the applicable provider, including order confirmations, payment authorization information, shipping and tracking records, proof of delivery, communications, return authorization records, return tracking, inspection results, and refund records where applicable. These records help accurately document the transaction and support a fair review of customer claims and merchant responses.

Submitting a payment dispute does not change the physical-condition requirements applicable to returned merchandise. Where returning a product is required as part of resolving an eligible claim, customers should follow the instructions provided by us or the applicable payment provider. Nothing in this policy limits mandatory rights or remedies available under applicable consumer-protection or payment laws.