FAQs

1. Where do you ship?

We offer worldwide shipping, including delivery to the United States, Europe, and other international regions where suitable carrier services are available. Some destinations may occasionally be unavailable because of carrier limitations, customs requirements, local regulations, or other logistics restrictions. Final availability for your delivery address will be confirmed during checkout. For full details, please review our Shipping Policy.

2. How long does order processing take?

Orders are generally prepared within 1–4 business days after payment has been successfully authorized and the submitted order information has been confirmed. Business days exclude weekends and public holidays. This preparation period is separate from the estimated shipping transit time.

3. How much does shipping cost?

For the United States, Standard Shipping costs $6.99 USD, with free Standard Shipping on orders of $99.00 USD or more. For Europe, Standard Shipping costs $11.99 USD, with free Standard Shipping on orders of $149.00 USD or more. For other worldwide regions, Standard Shipping costs $17.99 USD, and no free-shipping threshold currently applies unless otherwise stated during checkout.

4. How long will my order take to arrive?

After the separate 1–4 business day processing period, estimated Standard Shipping times are 5–10 business days for the United States, 7–14 business days for Europe, and 10–20 business days for other worldwide regions. These periods are estimates rather than guaranteed delivery dates. Customs clearance, weather conditions, public holidays, carrier congestion, and other circumstances outside our reasonable control may affect arrival times. Please review our Shipping Policy for further information.

5. How can I track my order?

When tracking is available, shipment information will be provided after your order has been dispatched. Please allow approximately 48–72 hours after carrier pickup for tracking information to appear or begin updating in the carrier's system. A temporary absence of tracking updates does not necessarily mean that the shipment has stopped moving.

6. Will I have to pay customs duties or import taxes?

Orders delivered within the United States are not subject to customs duties or import taxes resulting from international importation. Shipments to Europe or other international destinations may be subject to customs duties, VAT/GST, import taxes, brokerage charges, or other government fees. Unless expressly stated otherwise at checkout, these amounts are the responsibility of the customer or recipient. Please review our Shipping Policy for additional details.

7. What should I do if my package or item arrives damaged?

Please check your parcel and textile products promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us through service@zolvune.com within 48 hours of delivery. Include your order number, a description of the problem, clear photographs of the affected product and packaging, and a photograph of the shipping label or waybill. Please keep the product and original packaging until our review is complete.

8. What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, and Google Pay. The payment options available during checkout may vary according to your location, device, browser, or payment provider. All transactions completed through zolvune.com are processed in United States Dollars (USD). Please review our Payment Policy for full payment information.

9. Is my payment information secure?

Payments are processed through established third-party payment providers, including Stripe and PayPal. We never store customers' full card numbers, CVV/CVC security codes, or complete payment credentials on our servers. Payment-related security measures may include SSL/TLS encryption, PCI DSS-compliant infrastructure, tokenization, fraud monitoring, transaction risk analysis, and 3D Secure authentication where applicable.

10. What should I do if my payment fails or is declined?

Transactions may fail because of incorrect billing information, insufficient funds, expired payment cards, transaction limits, security checks, fraud-prevention controls, or restrictions imposed by a bank or payment provider. Please verify the information entered during checkout, contact your financial institution if necessary, or use another payment method displayed at checkout. We cannot override an authorization decision made by Stripe, PayPal, your bank, or your card issuer.

11. How long do I have to return an item?

You may request an eligible return within 30 days from the date your order is delivered, based on the delivery date recorded by the applicable carrier. Return authorization must be obtained before sending a product back. Full requirements are available in our Refund and Returns Policy.

12. What condition must home textile products be in to qualify for a return?

Returned home textile products must remain in their original, unused, unwashed, unaltered, clean, and resalable condition. Reasonable inspection after delivery is permitted, but products should not show signs of extended use, washing, sleeping use, staining, spills, body oils, makeup, perfume, smoke, pet hair, strong odors, damage, or other conditions that materially affect their original condition.

Original tags, labels, packaging, removable components, accessories, and other included parts should remain intact and be returned with the product. Where a product is specifically sold as custom-made or personalized, it may not be eligible for return or exchange unless there is a verified quality issue or applicable law requires otherwise.

13. How do I request a return?

Contact us through service@zolvune.com before sending an item back. Please provide your order number, identify the product you wish to return, explain the reason for the request, and provide photographs where relevant. After the request has been reviewed and approved, we will provide the applicable return instructions and authorized return address.

Please do not return merchandise to an address printed on the original parcel or shipping label unless we specifically confirm that location for your return. Unauthorized returns may be refused or delayed.

14. Who pays for return shipping?

If an eligible return is made because of a change of mind, incorrect product, size, color, or style selection, or another customer-preference reason, the customer is responsible for return shipping costs. If the return results from a verified defect, transit damage, incorrect product, or another confirmed error attributable to ZOLVUNE, LLC, we will cover the reasonable return shipping cost or provide an appropriate return arrangement.

We recommend using a trackable shipping method and keeping your shipping receipt and tracking information until the return has been fully completed.

15. When will I receive my refund?

After an eligible return has been received, inspected, and approved, the refund will be returned to the original payment method. Approved refunds are processed within 7 business days. Your bank, card issuer, PayPal, or another payment provider may require additional time to display the refund after it has been submitted. Please review our Refund and Returns Policy for complete refund terms.

16. How is my personal information protected?

zolvune.com is a self-hosted store built on WordPress and powered by WooCommerce. We use reasonable administrative, technical, and organizational safeguards intended to protect personal information, including HTTPS and SSL/TLS encryption, restricted administrative access, authentication controls, server-level protections, firewall measures, security monitoring, software and plugin updates, malware monitoring, backups, and appropriate logging.

Additional information concerning personal data, payments, cookies, international data transfers, retention, GDPR rights, and security practices is available in our Privacy Policy.

17. Can I cancel or change an order after placing it?

If you need to cancel an order or correct shipping information, contact us through service@zolvune.com as soon as possible. Cancellation can generally only be completed before the order has been dispatched. After a shipment has been handed to the carrier, the order normally cannot be cancelled and any eligible merchandise must instead follow the applicable return process after delivery.

We will make reasonable efforts to correct delivery information before dispatch, but changes cannot be guaranteed after processing has begun. Customers are responsible for reviewing their delivery details before completing checkout.

18. What happens if I have a dispute concerning an order?

If you have a concern relating to an order, payment, shipment, return, refund, or product, please contact us first through service@zolvune.com. This gives us an opportunity to review the relevant records and attempt to resolve the matter directly.

If a payment dispute or chargeback is submitted through Stripe, PayPal, a bank, or card issuer, relevant transaction, shipment, delivery, communication, return, and refund records may be provided to the applicable payment provider where reasonably necessary to respond to the dispute. If the matter cannot be resolved directly, it will be subject to the competent courts with lawful jurisdiction as described in our Terms of Service, without limiting any mandatory consumer rights provided by applicable law.