Privacy Policy

1. Introduction

This Privacy Policy explains how ZOLVUNE, LLC collects, uses, stores, shares, and protects personal information when you visit, interact with, or purchase home textile products through zolvune.com. It also describes the privacy choices and rights that may be available depending on your country or region.

Because our online store provides worldwide shipping, personal information may be processed in different countries or regions where reasonably necessary to operate the website, process transactions, prepare and deliver orders, provide customer service, prevent fraud, and comply with applicable legal requirements.

2. Website Platform & Store Infrastructure

This website is a self-hosted store built on WordPress and powered by WooCommerce. WordPress provides the website's content-management framework, while WooCommerce supports e-commerce functions including product listings, shopping carts, checkout, order administration, and related store operations.

Because zolvune.com operates through a self-hosted structure, information used to operate the store may be processed within our hosting environment and through third-party providers that support payments, shipping, security, communications, analytics, customer service, and other necessary business functions.

3. Personal Information We Collect

Depending on how you use zolvune.com, we may collect personal information including your name, billing address, delivery address, email address, telephone number, order number, products purchased, order value, shipping method, transaction status, return or refund information, account details where applicable, and communications you send to us.

Technical information may also be collected automatically when you use the website. This may include your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP information, timestamps, session information, and other technical information needed to maintain website functionality, performance, and security.

4. Information Collected When You Place an Order

When an order is submitted through zolvune.com, we collect the information reasonably necessary to create, process, and administer that transaction. This may include contact details, billing and shipping information, purchased products, quantities, prices, discounts, shipping charges, order status, payment status, shipment tracking, and records associated with returns, refunds, cancellations, or customer-service requests.

This information is used to verify and process your order, prepare the selected textile products for shipment, arrange delivery, communicate order updates, provide support, investigate delivery problems, administer returns and refunds, maintain transaction records, prevent fraud, and respond to payment disputes where necessary.

5. How We Use Personal Information

We may use personal information to operate and maintain zolvune.com; display and sell products; process orders and payments; arrange worldwide delivery; provide shipment and tracking updates; administer returns and refunds; respond to enquiries; maintain customer accounts where available; improve website functionality; identify security incidents; prevent fraud or misuse; comply with applicable legal obligations; and establish, exercise, or defend legal claims.

Where required by applicable law, personal information is processed on an appropriate legal basis, which may include performance of a contract, compliance with a legal obligation, our legitimate business interests, or your consent where consent is required.

6. Payment Processing — Stripe & PayPal

Payments submitted through zolvune.com are processed by trusted third-party payment service providers, including Stripe and PayPal. Depending on the payment option selected during checkout, payment information is transmitted directly to the applicable provider for payment authorization, fraud screening, transaction processing, settlement, and related payment services.

We never store customers' full card numbers, CVV or CVC security codes, complete payment credentials, or other complete payment information on our servers. Sensitive payment credentials are handled by the applicable payment processor rather than being stored by ZOLVUNE, LLC.

We may receive limited transaction information from Stripe, PayPal, or another applicable payment provider, including transaction identifiers, payment status, payment-method type, limited or masked payment details, fraud or risk information, and records necessary to reconcile an order or refund. These records may be retained where reasonably necessary for accounting, fraud prevention, customer service, refunds, disputes, and legal compliance.

7. Payment Security

Our checkout environment uses SSL/TLS encryption to help secure information transmitted between your browser and zolvune.com. Payment transactions are processed through secure payment gateways operated by Stripe, PayPal, or another applicable payment provider.

Payment providers may also use safeguards including PCI DSS-compliant payment infrastructure, encryption, tokenization, fraud-detection systems, transaction monitoring, risk analysis, and authentication technologies such as 3D Secure where applicable. These controls are intended to reduce unauthorized access and help identify potentially fraudulent payment activity.

8. Data Security & Specific Protective Measures

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, destruction, or loss. These safeguards may include HTTPS and SSL/TLS encryption for data in transit, access controls, account authentication, restricted administrative permissions, security monitoring, software and plugin updates, server-level security controls, firewall protections, malware monitoring, backups, and appropriate logging.

Access to personal information is limited to personnel and service providers that reasonably require the information to perform their responsibilities. Administrative access to our WordPress and WooCommerce environment is restricted, and reasonable steps are taken to maintain relevant software and security components. No electronic transmission or storage system can, however, be guaranteed to be completely secure.

9. Fraud Prevention, Chargebacks & Payment Disputes

We may process and retain transaction and fulfillment information for fraud prevention, order verification, and dispute management. Such information may include order details, transaction identifiers, communications, billing and shipping information, IP or technical information where lawfully available, shipping records, carrier tracking, delivery confirmation, return authorization records, return tracking, inspection results, and refund information.

If a payment dispute, chargeback, or suspected fraudulent transaction is submitted through Stripe, PayPal, a bank, card issuer, or another payment provider, relevant transaction and fulfillment records may be disclosed to that provider where reasonably necessary to investigate or respond to the matter. Full payment credentials are not collected or retained for the purpose of responding to disputes.

10. Shipping, Fulfillment & Logistics Providers

Because zolvune.com provides worldwide shipping, personal information necessary to deliver an order may be shared with postal operators, shipping carriers, logistics providers, fulfillment partners, customs service providers, and other organizations involved in transporting and delivering your purchase.

Information used for fulfillment may include your name, delivery address, telephone number, email address where required by a carrier, shipment or order reference, parcel information, and customs-related details where necessary for international delivery. We disclose only information reasonably required for fulfillment, tracking, customs clearance, delivery, and resolution of shipment problems.

11. Service Providers & Disclosure of Information

Personal information may be shared with service providers performing functions on our behalf, including website hosting, WordPress and WooCommerce support, payment processing, shipment and fulfillment, customer communications, security, fraud prevention, analytics, accounting, customer support, and professional advisory services.

These providers may process personal information only as needed to provide their respective services or as otherwise allowed by applicable law. We may also disclose information where reasonably necessary to comply with laws, court orders, or lawful government requests; protect our legal rights; prevent fraud or security threats; or enforce applicable policies and agreements.

12. Cookies & Similar Technologies

WordPress, WooCommerce, and other components used by zolvune.com may place or access cookies and similar technologies to maintain essential website functions, remember shopping-cart contents, support checkout sessions, maintain account sessions, improve site performance, detect security issues, and understand how visitors use the website.

Certain third-party services, including payment, security, and analytics providers where used, may place or access cookies in accordance with their own privacy practices. Cookies may be managed through your browser settings or through cookie controls made available on the website. Disabling essential cookies may prevent shopping-cart, checkout, account, or other important website functions from operating correctly.

13. Communications & Customer Support

If you contact us through service@zolvune.com, a contact form, telephone, or another available support channel, we may collect information included in the communication, such as contact details, order numbers, message content, photographs or documents you provide, and our responses.

These records may be used to answer questions, provide customer support, investigate product or delivery concerns, manage returns and refunds, resolve disputes, prevent misuse, and maintain an appropriate history of communications connected with an order.

14. Marketing Communications

Where permitted by applicable law, contact information may be used to send marketing, product, or promotional communications relating to zolvune.com. Where consent is legally required, marketing communications will be sent only on the basis of the required consent.

You may unsubscribe from marketing emails by using the unsubscribe option contained in the relevant communication or by contacting us. Opting out of marketing communications does not prevent us from sending transactional or service messages required to administer an order, payment, shipment, return, refund, account, or support request.

15. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing support, maintaining accounting and transaction records, administering returns and refunds, preventing fraud, responding to payment disputes or chargebacks, enforcing agreements, and complying with legal, tax, accounting, and regulatory requirements.

Retention periods may differ according to the type of information and the purpose for which it is processed. When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of in accordance with applicable retention practices and legal obligations.

16. International Data Transfers

Because we operate an online store with worldwide shipping and use service providers that may operate internationally, personal information may be transferred to or processed outside the country or region in which you live. This may occur through hosting providers, payment processors, shipping carriers, technology providers, or other providers necessary to operate zolvune.com.

Where applicable privacy law requires specific safeguards for an international transfer of personal information, we take reasonable steps to rely on an appropriate legal mechanism or other recognized safeguard.

17. European Privacy Rights — GDPR

If you are located in the European Economic Area or another jurisdiction where the General Data Protection Regulation (GDPR) applies, you may have rights concerning your personal data, subject to applicable conditions and exceptions. These rights may include requesting access to personal data, correcting inaccurate information, requesting deletion, restricting processing, objecting to certain processing, and requesting data portability.

Where processing depends on your consent, you may withdraw that consent at any time without affecting processing that lawfully occurred before withdrawal. Where processing relies on legitimate interests, you may have a right to object in circumstances provided by applicable law.

18. GDPR Legal Bases for Processing

For individuals protected by the GDPR, personal data is processed only where an appropriate legal basis applies. Processing contact, order, delivery, and transaction information is generally necessary to perform our contract with you when you purchase a product. Certain information may also be retained or processed to comply with tax, accounting, consumer-protection, or other legal obligations.

Legitimate interests may be relied upon for activities such as maintaining website and network security, preventing fraud, keeping appropriate business records, improving services, and establishing or defending legal claims, provided those interests are not overridden by applicable data-protection rights. Consent is used where legally required, including for certain marketing communications or non-essential technologies where applicable.

19. Exercising Privacy Rights

Where applicable law gives you privacy rights, requests may be submitted through service@zolvune.com. To protect personal information from unauthorized disclosure, we may need to verify your identity before processing certain requests. Information used for verification will be processed only as reasonably necessary to authenticate and complete the request.

Applicable privacy rights may include access, correction, deletion, restriction, objection, portability, withdrawal of consent, or other rights provided under applicable privacy law. Certain records may need to be retained despite a request where necessary to complete an existing order, comply with law, maintain required financial records, prevent fraud, resolve disputes, or establish or defend legal claims.

20. Children's Privacy

zolvune.com is intended for general adult consumers and is not specifically designed or directed toward children. We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If we become aware that a child's personal information has been collected in circumstances where parental authorization is required and the required authorization was not obtained, reasonable steps will be taken to delete or otherwise appropriately handle that information as required by applicable law.

21. Business Transfers & Legal Requirements

Personal information may be disclosed or transferred in connection with a merger, acquisition, restructuring, financing, asset sale, corporate transaction, or similar business event, subject to applicable legal requirements and appropriate protections.

Information may also be preserved or disclosed where reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders, or lawful government requests; investigate fraud or security incidents; protect customers or our services; enforce agreements; or establish, exercise, and defend legal rights.

22. Privacy Policy Changes & Contact

We may revise this Privacy Policy where reasonably necessary to reflect changes to zolvune.com, our WooCommerce store operations, payment or shipping providers, security practices, legal requirements, or the way personal information is processed. Revised versions will be published through zolvune.com, and material changes will be communicated where required by applicable law.

If you have questions concerning this Privacy Policy, our privacy practices, or a request involving your personal information, you may contact ZOLVUNE, LLC through service@zolvune.com or +1 (314) 771-6920. When contacting us about an order or privacy request, please provide enough information to identify the relevant transaction without sending full payment-card details or other unnecessary sensitive payment information.