Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to purchases made through zolvune.com. ZOLVUNE, LLC offers worldwide shipping for our home textile products, including delivery to the United States, Europe, and other international destinations where suitable carrier services are available.

Although we aim to make our products available internationally, delivery to certain countries, territories, islands, remote areas, or restricted locations may occasionally be unavailable because of carrier limitations, local regulations, customs requirements, international trade restrictions, or other circumstances outside our reasonable control. Final delivery availability for your address will be confirmed during checkout.

2. Order Processing Time

Orders are generally prepared within 1–4 business days after payment authorization has been successfully completed and the submitted order information has been confirmed. Business days do not include weekends or public holidays.

Processing includes the time required to review the order, prepare the selected textile products, carry out appropriate packing, and transfer the shipment to the applicable carrier. This processing period is separate from the shipping transit estimates listed below. Orders submitted during weekends, public holidays, promotional periods, or unusually busy periods may require additional preparation time.

Where additional information is needed to confirm an order, payment, or shipping address, processing may be temporarily placed on hold until the necessary information has been verified.

3. Shipping Rates, Delivery Estimates & Free Shipping

Standard Shipping rates and estimated delivery times are determined according to the destination of the order. The shipping option and applicable charge confirmed during checkout will apply to your purchase.

For orders delivered within the United States, Standard Shipping is estimated to take approximately 5–10 business days after dispatch. A shipping charge of $6.99 USD applies to orders below $99.00 USD. Orders with an eligible merchandise subtotal of $99.00 USD or more qualify for Free Standard Shipping.

For orders delivered to Europe, Standard Shipping is estimated to take approximately 7–14 business days after dispatch. Orders below $149.00 USD are subject to a Standard Shipping charge of $11.99 USD, while eligible orders of $149.00 USD or more qualify for Free Standard Shipping.

For orders delivered to other worldwide regions, the estimated Standard Shipping period is approximately 10–20 business days. A Standard Shipping charge of $17.99 USD currently applies to these destinations. Free Standard Shipping is not currently offered for other worldwide regions unless a different shipping arrangement is expressly displayed during checkout.

Where a free-shipping threshold applies, eligibility is calculated using the merchandise subtotal after applicable discounts and before shipping charges, taxes, customs duties, or other additional fees, unless otherwise stated during checkout.

The delivery periods above are estimates and do not constitute guaranteed delivery dates. They begin only after the order has completed the separate 1–4 business day processing period and has been accepted by the applicable shipping carrier.

4. Shipping Carriers & Tracking Information

Orders may be delivered through established postal services, third-party logistics providers, and regional or international shipping carriers. The carrier selected for a particular parcel may depend on destination, package dimensions and weight, available transportation routes, local delivery networks, and other logistical requirements.

After an order has been dispatched, tracking or shipment information will generally be sent to the contact details associated with the order where tracking is available. Please allow approximately 48–72 hours after carrier pickup for tracking data to appear or begin updating in the carrier's system.

A period without a new tracking scan does not necessarily indicate that the parcel has stopped moving. International shipments may pass through several carriers, logistics facilities, or customs locations before another tracking event becomes visible.

5. Estimated Delivery Times & Possible Delays

Estimated transit periods begin after order processing has been completed and the parcel has been accepted by the applicable carrier. Delivery estimates provided by zolvune.com are for reference and are not guaranteed arrival dates.

Delivery may be affected by events outside the reasonable control of ZOLVUNE, LLC, including severe weather, natural disasters, customs inspections, carrier congestion, transportation interruptions, public holidays, peak shopping periods, labor disruptions, incorrect or incomplete addresses, local delivery limitations, or other unexpected logistics events.

International orders may require additional time for customs processing. Time spent during customs inspection, clearance, or awaiting payment of applicable duties or taxes is not included in the estimated shipping periods.

6. Delivery, Signature & Receipt of Packages

A signature upon delivery may be required depending on the destination, order value, carrier requirements, or local delivery practices. Where signature confirmation applies, the recipient or another authorized person at the delivery address should be available to accept the shipment.

For parcels delivered without signature confirmation, the carrier may leave the shipment at the stated delivery address, mailbox, reception desk, parcel locker, designated safe place, or another location permitted under its delivery procedures.

Customers are responsible for entering a complete and accurate delivery address. If incorrect or incomplete information causes delay, failed delivery, return to sender, or additional carrier charges, additional shipping costs may apply before the parcel can be sent again.

7. Damaged Packages, Missing Items & Incorrect Products

Please inspect the parcel and textile products promptly after delivery. If a package arrives visibly damaged, or if a product is damaged in transit, defective on arrival, missing, or different from the product ordered, please contact us within 48 hours of delivery.

To help us review the issue efficiently, please provide your order number, a short explanation of the problem, clear photographs of the affected textile product, photographs of both the external and internal packaging, and a clear photograph of the shipping label or waybill. Additional photographs or information may be requested where reasonably necessary.

Please keep the affected product, original packaging, shipping materials, and shipping label while the matter is being reviewed. A carrier may require these materials during a damage or loss investigation. The appropriate resolution will depend on the circumstances and applicable order records.

8. Customs Duties, Import Taxes & International Charges

Orders delivered to addresses within the United States are treated as domestic shipments for purposes of this policy and will not be subject to customs duties or import taxes charged as a result of international importation.

Orders shipped to Europe and other international destinations may be subject to customs duties, import taxes, VAT/GST, brokerage charges, clearance fees, or other government-imposed costs depending on the rules applicable in the destination country.

Unless expressly stated otherwise during checkout, these duties, taxes, customs charges, and import-related fees are the responsibility of the recipient/customer and are not included in our Standard Shipping charges. Such amounts are assessed by local customs or governmental authorities, and ZOLVUNE, LLC does not determine or control the amount charged.

Customers are responsible for complying with applicable import requirements at the destination. Customs inspections, documentation requirements, and unpaid import charges may result in additional delivery delays.

9. Failed Delivery, Refused Packages & Lost Shipments

If a carrier cannot complete delivery, it may attempt delivery again, hold the parcel at a local facility or collection point, or return it to the sender. Customers should review carrier tracking information and follow any delivery instructions when action is required.

Packages returned because of an incorrect or incomplete customer-provided address, repeated unsuccessful delivery attempts, recipient refusal, failure to collect a parcel, or failure to complete required customs procedures may generate additional return or reshipping costs. Where permitted by applicable law, such charges may be deducted from an applicable refund or may need to be paid before reshipment.

If carrier tracking indicates that a shipment has been delivered but you cannot find the parcel, please verify your delivery address, inspect the surrounding delivery area, check with household members, neighbors, reception personnel, or building management where appropriate, and contact the carrier for additional delivery information.

If the package still cannot be located, please contact us so that we can assist with the next steps and, where appropriate, request an investigation with the carrier. If the carrier confirms that a parcel was lost, misdelivered, or damaged during transit, we will review the circumstances and provide an appropriate resolution based on the available shipping and order records.

10. Shipping Information, Changes & Customer Responsibility

Customers should carefully review their shipping address and contact information before submitting an order. If you discover an error after checkout, contact us as soon as possible through service@zolvune.com or +1 (314) 771-6920. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed after an order has entered processing or been transferred to a carrier.

After dispatch, the carrier may restrict changes to the delivery address, delivery instructions, or recipient information. Where permitted by applicable law, fees charged by a carrier because of a customer-requested delivery change may be the customer's responsibility.

Shipping methods, destination availability, carrier availability, estimated delivery times, and applicable shipping rates may occasionally change because of logistics conditions or carrier service adjustments. Where a material difference affects a particular order, the shipping information confirmed during checkout or specifically communicated regarding that order will apply.

For questions concerning an existing order or shipment, customers may contact ZOLVUNE, LLC through service@zolvune.com or +1 (314) 771-6920. Please include your order number when contacting us about a shipment so that the relevant records can be located more efficiently.