Terms of Service

1. Acceptance of Terms

These Terms of Service govern your access to and use of zolvune.com, including browsing our home textile collections, placing orders, creating an account where available, and using services provided through the website. The website is operated by ZOLVUNE, LLC. By accessing zolvune.com, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, you should not use the website or submit an order. These Terms apply together with the policies referenced throughout this document.

2. Eligibility & Website Use

You must be at least 18 years old or have reached the legal age of majority applicable in your jurisdiction to place an order through zolvune.com. If you use the website on behalf of another individual or organization, you represent that you have authority to accept these Terms on their behalf.

You agree to use zolvune.com only for lawful purposes. You must not use the website in a way that violates applicable law, infringes the rights of another person, disrupts normal website operation, or compromises the security, integrity, or availability of our systems.

3. Products & Product Information

zolvune.com primarily offers home textile products, including items intended for bedding, layering, decorative use, everyday comfort, and table settings. We make reasonable efforts to provide clear and accurate product descriptions, photographs, dimensions, materials, colors, prices, care information, and other relevant details.

Textile appearance may vary slightly because of weave, texture, material characteristics, production variation, photography, lighting conditions, screen settings, and device displays. We therefore cannot guarantee that every color, texture, or detail displayed digitally will appear exactly identical to the physical product. Reasonable variations that do not constitute a defect may occur.

Product availability may change without notice. We may discontinue products, update descriptions or specifications, correct errors, or limit available quantities where reasonably necessary.

4. Orders & Order Acceptance

Submitting an order through zolvune.com constitutes an offer to purchase the selected products. An automated order confirmation confirms that we have received your order but does not necessarily mean that the order has been finally accepted or dispatched.

We may refuse or cancel an order where reasonably necessary, including where inventory is unavailable, pricing information is clearly incorrect, payment authorization fails, fraud is suspected, duplicate orders are identified, customer information is materially inaccurate, shipping restrictions apply, or an obvious technical error has occurred.

If an order is cancelled after payment has already been successfully collected, the applicable amount will be returned to the original payment method.

5. Prices & Transaction Currency

Unless otherwise clearly stated, prices shown and transactions completed through zolvune.com are processed in United States Dollars (USD). Customers whose card, bank account, or payment account uses another currency may be subject to currency conversion or international transaction fees independently imposed by their financial institution or payment provider.

Product prices may be updated before an order is submitted. The amount displayed and confirmed during checkout will generally apply to the transaction, except where a correction is necessary because of an obvious pricing, system, or technical error.

6. Payments

Payments are processed through supported payment methods and established third-party payment service providers, including Stripe and PayPal. We do not store customers' full payment-card numbers, CVV/CVC codes, or complete payment credentials on our servers.

Payment must be successfully authorized before an order can proceed to processing. Further information regarding supported payment options, transaction security, failed payments, disputes, and refunds is provided in our Payment Policy.

7. Payment Authorization & Fraud Prevention

By submitting an order, you authorize the applicable payment provider to charge the amount confirmed at checkout to your selected payment method. Transactions may be subject to payment authorization, identity authentication, fraud screening, risk assessment, and other security procedures used by Stripe, PayPal, card networks, or financial institutions.

We may review, delay, or cancel an order where available information reasonably indicates unauthorized payment activity, suspected fraud, unusual transaction behavior, or another security concern. Where appropriate, additional information may be requested to verify an order.

8. Shipping & Worldwide Delivery

We provide worldwide shipping, subject to carrier availability, destination restrictions, customs requirements, and other applicable limitations. Orders are generally processed within 1–4 business days. Shipping charges, estimated transit times, free-shipping thresholds, tracking procedures, customs responsibilities, and delivery conditions may vary by destination.

Complete delivery terms are provided in our Shipping Policy. By submitting an order that requires shipment, you agree that the applicable Shipping Policy forms part of these Terms of Service.

9. Delivery, Tracking & Risk

After an order has been handed to the applicable carrier, tracking information will be provided where available. Please allow approximately 48–72 hours after carrier pickup for tracking information to begin appearing or updating in the carrier's system.

Estimated delivery times are not guarantees and may be affected by customs processing, weather, public holidays, transportation interruptions, carrier congestion, incorrect addresses, local delivery restrictions, or other circumstances outside our reasonable control. Signature confirmation may be required for certain shipments.

For additional information regarding tracking, delivery, damaged parcels, failed delivery, and international shipments, please review our Shipping Policy.

10. Customs Duties & International Orders

Orders delivered within the United States are not subject to international import duties under our shipping arrangements. Orders delivered to Europe or other international destinations may be subject to customs duties, VAT/GST, import taxes, brokerage charges, or other government-imposed fees.

Unless otherwise expressly stated during checkout, these international charges are the responsibility of the customer or recipient. Further details are available in our Shipping Policy.

11. Returns & Return Eligibility

Eligible home textile products may be returned in accordance with the applicable return period and condition requirements. Returned products must satisfy the relevant standards regarding use, washing, cleanliness, original packaging, included components, stains, odors, alterations, damage, and overall resalable condition.

Return authorization must be obtained before sending merchandise back. Full information regarding eligibility, return procedures, return shipping responsibility, textile inspection requirements, damaged-item claims, and applicable exclusions is provided in our Refund and Returns Policy.

12. Refunds

Eligible refunds are returned to the original payment method after the relevant return or refund request has been reviewed and approved. Approved refunds are processed within 7 business days, subject to any additional posting time required by the customer's bank, card issuer, Stripe, PayPal, or another payment provider.

The circumstances under which original shipping charges, return shipping costs, or other amounts may or may not be refunded are governed by our Refund and Returns Policy.

13. Damaged, Defective, Incorrect or Missing Items

Customers should inspect their order promptly after delivery. If a product arrives damaged, defective, incomplete, or different from what was ordered, the issue should be reported within 48 hours of delivery together with the applicable order information and supporting photographs.

Evidence requirements, review procedures, and possible resolutions are described in our Refund and Returns Policy and Shipping Policy.

14. Privacy & Personal Information

Our collection, use, storage, disclosure, international transfer, and protection of personal information are governed by our Privacy Policy. That policy also explains our WordPress and WooCommerce store infrastructure, third-party service providers, Stripe and PayPal payment processing, security measures, data retention, cookies, and applicable privacy rights, including GDPR rights where relevant.

By using zolvune.com, you acknowledge that personal information necessary to process payments, prepare orders, arrange worldwide shipment, provide customer service, prevent fraud, and satisfy applicable legal obligations may be processed as described in our Privacy Policy.

15. Intellectual Property

Unless otherwise stated, content made available through zolvune.com, including website layouts, text, graphics, logos, product photography, images, icons, branding elements, designs, and other original materials, is owned by or licensed to ZOLVUNE, LLC and may be protected by applicable intellectual-property laws.

Website content may be used for personal, non-commercial shopping purposes only. You may not reproduce, distribute, modify, republish, commercially exploit, systematically scrape, extract, or create derivative works from protected website content without prior authorization or another lawful basis.

16. Prohibited Uses

You must not use zolvune.com for unlawful or fraudulent activity; submit knowingly false or misleading information; interfere with website security; introduce malicious software; attempt unauthorized access to accounts, servers, payment systems, or other infrastructure; infringe intellectual-property rights; misuse promotional programs; or interfere with another person's lawful use of the website.

Where misuse, fraud, security threats, or violations of these Terms are identified, we may restrict access, cancel affected orders, or take other reasonable protective measures.

17. Third-Party Services & External Systems

Operation of our online store relies partly on third-party services, including Stripe, PayPal, shipping carriers, hosting infrastructure, WordPress and WooCommerce-related services, security providers, and other technology or logistics partners.

We are not responsible for independent third-party services to the extent that their actions, systems, availability, or contractual terms fall outside our reasonable control. Use of certain third-party services may also be subject to that provider's own terms and privacy practices.

18. Disclaimer & Limitation of Liability

To the maximum extent permitted by applicable law, zolvune.com and the services made available through it are provided on an "as available" basis. Although reasonable efforts are made to maintain accurate information, secure systems, and reliable store operations, we cannot guarantee uninterrupted website availability or prevent every technical problem, carrier disruption, or third-party service interruption.

To the maximum extent permitted by law, ZOLVUNE, LLC will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be excluded or limited. Nothing in these Terms excludes or limits any liability or mandatory consumer right that cannot legally be excluded.

19. Governing Law, Disputes & Court Jurisdiction

These Terms of Service and transactions completed through zolvune.com are governed by the laws applicable to ZOLVUNE, LLC at its registered business location, without excluding mandatory consumer protections that may apply under the laws of a customer's place of residence.

If a disagreement arises concerning an order, payment, shipment, return, refund, product, privacy issue, or use of the website, both parties should first make reasonable efforts to resolve the matter through direct communication. Customers may contact us through service@zolvune.com and should provide relevant order and transaction information to allow the matter to be reviewed.

If the matter cannot be resolved through direct communication, the dispute shall be resolved through the competent courts with lawful jurisdiction over the matter. Any final resolution will be subject to the judgment or order of the competent court. Nothing in these Terms prevents a consumer from exercising a mandatory right to bring proceedings in another court where applicable law provides such a right.

A chargeback or payment dispute initiated through Stripe, PayPal, a card issuer, bank, or other financial institution does not replace legal rights or obligations that may ultimately be determined by a competent court. Where reasonably necessary, relevant transaction, payment, shipping, delivery, communication, return, and refund records may be retained or provided in connection with the dispute.

20. Changes to These Terms & Contact

We may revise these Terms of Service where reasonably necessary to reflect changes to our textile collections, website operations, payment services, delivery arrangements, security practices, legal requirements, policies, or third-party services. Updated Terms will be made available through zolvune.com and will apply as permitted by applicable law.

These Terms should be read together with our Shipping Policy, Refund and Returns Policy, Privacy Policy, and Payment Policy. Where a particular subject requires additional detail, the applicable policy provides the specific requirements governing that matter.

If you have questions regarding these Terms of Service or an existing order, you may contact ZOLVUNE, LLC through service@zolvune.com or +1 (314) 771-6920.